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Sales Policy -
All of our merchandise is new and factory sealed from licensed US distributors. We never sell bootleg, used or asian imports!

We strive to provide you with Fast Shipping and Great Customer Service!

Although we try to ship the next business day, please allow up to 3 days for order processing prior to shipment.

We do our level best to keep an open line of communication with our customers. In order for us to contact you, please make sure your email address is correct in Ebay and Paypal and check your spam and mail filters to allow us to contact you. All customers receive email notification upon shipment of orders and emails if an item is backordered. If you are not receiving emails from us, make sure your email address is correct and check your spam and mail filters.

Please be aware of our business hours listed in the contact section of this site. If you contact us after hours, we will respond the next business day, during business hours.

If you contact us about an order, please include your name and the title you purchased in order for us to respond in a timely manner.

Accepted Payments -
Google Checkout
Paypal - Credit Cards and Echecks accepted through Paypal
Money Orders
Personal Checks - U.S. Customers Only
7.25% Sales Tax is charged to Illinois Customers
Payment is due at the time of purchase.

If paying by check or money order: Please include a copy of your invoice or a note with your name, address and title you purchased along with your payment.

Please do not make a purchase if you do not intend to pay for it. If you have a problem making payment, please contact us.

Echecks: If paying by echeck through Paypal, please be aware that it takes as long for an echeck to clear as it does for a paper check. All checks, including echecks, are held for 5 business days before order is processed.

Shipping and Handling -

We ship from multiple warehouses so we cannot guarantee your merchandise will ship together. Most items are shipped USPS but UPS or DHL can be used.

Standard Delivery - $4.95 Please allow 5-10 business days for standard U.S delivery.

Standard Delivery - $7.49 for Box or Multi-Disc Sets.

Expedited Shipping - $8.95 Please allow 3-5 business days for U.S. delivery via Expedited Shipping.

** Expedited Shipping is via 1st Class Mail for 1-2 DVDs and Priority Mail for 3+ DVDs. Expedited shipping method is determined by number of items shipped.

Insurance is $1.40 per item and is strongly advised in order to protect your purchase.

Delivery Time -
Standard shipping can take 5 to 10 business days for delivery, depending on the destination post office. If you have not received your order in 2 weeks, please contact us and we will do whatever we can to try to track it for you.

Return Policy -
We offer a 30 day money back guarantee on unopened dvds, less shipping charge. Refunds on DVDs not defective or not due to our error, are refunded for the purchase price of the item only. Shipping charges and return shipping costs are not refunded.

DVDs can come loose in their cases during the shipping process. Normally it does not affect the playability of the disc. Please check your discs upon arrival and if the disc does not play correctly, let us know and you can return it for exchange of the same title, within 30 days of purchase. If the item is no longer available, you will receive a full refund.

Privacy Policy -
Your privacy is safe with us. We will never give, sell, rent or loan any information about our customers to anyone.

Last Updated: 16 Feb 2008 02:14:07 PST home  |  about  |  terms  |  contact
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